Frequently Asked
Questions of Custom Portraits
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1. How to make order and payment for the portrait? |
Our requirements (sizes, color and number of objects in portrait etc)
for the portrait can be sent via email to the artist or filled out the
Online Order Form. If the Order Form page doesn't work due to finicky
reason, please email the artist. The photographs are possible send along
with your payment by Mail, or send photo as a JPEG image format via
email attachment. Any additional requirements for any changes with
photograph, etc. can be sent by email to the artist as well.
PayPal, money order, or cashiers check (bank check) and Personal checks
will be accepted. Online credit card payment will be available soon.
Personal checks will be held for extra time before it is cleared out in
the bank. 50% deposit with the order
is required firstly and the other 50% of the total amount will be paid
before delivering the portrait with 100% satisfaction. All original
photos mailed in will be returned with the finished work of portrait.
After the portrait is completed and approved by you, it will be mail to
you upon receiving your payment of the other half of the total amount.
Complete satisfaction will be achieved through working closely with you.
You will be known when start working on your portrait and email you the
images of portrait in progress and image of the completed portrait for
your approval.
Note: the artist
retains image copyright. However, if the artist intends to use the image
of your portrait on online gallery, your permission will be getting
before posting it.
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2. What kinds of photos will be provided? |
The definition photo is required that the work of portrait you like will
be created precisely. If photo provided lose definition or the subject
is diminutive, a lot of guesswork will have to create on the detail, and
the portrait will not be as exact as it could be come out. The detail of
the work of portrait is from Artist opinion related to the quality and
focus of the photographs you provided. However, sometimes the photo you
really want to draw can be very low quality; but the artist even
possible do a favor to work it out and make you satisfaction. It can be
combined for subjects, features, or backgrounds from different
individual photographs, and elements can be omitted except feature. If
the essential photo is old or blurry or has flash-eye problems etc.
extra photos are proposed as a reference for details.
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3. What sizes of portraits can be offered? |
Basically 4 sizes of portrait are available. The Standard Sizes 16x20
inch. and 22x28 in. recommend
1. 12 x 16 inch. For the best fits 1 Person for 1 work of portrait.
2. 16 x 20 in. For the best fits 1 - 2 persons in 1 work of portrait.
3. 20 x 24 in. For the best fits up to 4 persons in 1 work of portrait, or a work
of portrait down to the waist.
4. 22x 28 in. For the best fits up to 6 persons or a full-body in 1 work of portrait.
*Portrait of Animals will be same fitting sizes to person.
* According to your requirements, the artist can custom and paint/draw
certain sizes for you.
* The artist will give you an advice, if you are not quite sure what
size you need for your portrait, especially for the places you
will put it such as office, fireplace, hallway, living room, and dinning
room, etc.
Comparing a plan of the portrait size and the finished framed size is as
followings:
For comparing sizes, please view Price
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4. What kinds of medium will be used? |
In general, the professionally used charcoals and pastels will be used
for Black & White and Color work of portraits. However, the accurately
use of medium certainly depends on different subjects, as the means of
expression, the different medium of character in charcoals and pastels
will be used for portray subject accurately. The finished portrait
will be sprayed with a matte, fine-mist fixative so as to make
protection and keep longer life.
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5. How long will the portrait be completed? |
That depends on sizes and subjects. Normally your portrait will begin in
3 days to 1 week upon receiving your order. However, if holiday time
approaches, there will have a backlog especially. If the orders are
backed up due to holidays, it may take two to three weeks; so as to
avoid holiday delays, advance order (especially for Christmas) are
suggested. If any changes or suggestion are needed during the process,
an image of your portrait will be sent to you via email so that you can
see the effect before delivery.
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6. Can the portrait be matted and framed? |
All finished portraits will be matted for safe shipping reason. The
matting board will only pack the portrait so that you can choose the
frame you like. No frame with the glass will be shipped due to fragile
reason. Different sizes of frames can be purchased at very reasonable
prices from arts and crafts stores or department stores such as Ikea,
Michael's, Wal-Mart, and K-Mart, etc.
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7. What is the return policy? |
Your satisfaction to artist's all works can be
guaranteed from the artist's opinion; otherwise, your
money will be refunded fully. During the processing of
your work of portrait, a digital image of your portrait
will be sent to you via email and let you see the
effect, and any changes necessary can be made before
completion. Therefore your finished portrait will make
your satisfaction completely before delivery to you.
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